Refund policy
Return & Refund Policy
At Placida Decor, we want you to love every piece you bring home. If something isn't quite right, we're here to make the return process as smooth as possible.
Return Window
You have 14 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be unused, unassembled, and in its original packaging. You'll also need your receipt or proof of purchase.
- Full refund: Item is unused, unassembled, and in original packaging.
- Partial refund (80%): Box opened but item unused — a 20% restocking fee applies.
To start a return, contact us at info@placidadecor.com. Please note that returns will need to be sent to the following address: #129/130 5589 Byrne Rd., Burnaby, BC V5J 3J1
If your return is accepted, we'll provide a prepaid return label along with instructions on how and where to send your package. The following return shipping fees will be deducted from your refund:
- Small items (e.g., dining chairs, stools): $79
- Medium items (e.g., dining tables, desks): $99
- Large items (e.g., beds, sofas): $109
You can always contact us for any return questions at info@placidadecor.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
- Shipping damage: If possible, refuse the delivery. If already accepted, photograph the damage from multiple angles (including packaging) and contact us. We'll work with the carrier to resolve the issue.
- Manufacturing defects: Send us a clear photo or video of the defect and we'll resolve it promptly at no cost to you.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Custom or made-to-order furniture
- Items marked as final sale
- Items returned after the 14-day window
- Items that have been assembled or used
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If your item arrived damaged or defective, we're happy to arrange a replacement. Contact us at info@placidadecor.com to begin the exchange process.
For all other exchanges, the fastest way to get what you want is to return the original item and, once the return is accepted, make a separate purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 3–5 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since your return was approved, please contact us at info@placidadecor.com.